COMPLAINTS POLICY

Complaints Policy – Goldberg Coaching

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We are committed to providing a high-quality service.​

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If you have a concern:

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• Raise it directly with the Coach in the first instance

• We will aim to respond within 5 working days

• We will work in good faith to resolve the issue

 

​​Escalation​

 

If the issue is not resolved:​

• We may agree to mediation before any formal action

• We aim to resolve all concerns professionally, fairly and promptly, in line with our commitment to ethical coaching practice.